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What do the Property Management team get up to on a Thursday? Property Visits!
A Property Visit comprises a brief, internal and external inspection of a tenanted property, for the following purposes –
This part of our job ideally needs to be a smooth process as the first half is arranging the visits themselves (which can be hard work in some cases) and then waiting for our inspectors to actually conduct them. We do get a lot of people calling to rearrange or cancel, so keeping accurate notes is paramount.
During these uncertain times we are pushing for property visits to be virtual (this can either be via Zoom, Facetime or WhatsApp) to keep our staff and the tenants as safe as possible. On those occasions where we have some concern or a real need to physically go to the property then a property visit is booked in person - and of course our Property Inspectors always wear full PPE and maintain social distancing guidelines.
Once complete the second half comes in to play. Our inspectors will upload all information and photos via our bespoke software system to produce the final report. We then work through the report to see if any issues are raised (such as maintenance) or any queries that the tenant may have.
Once we are happy with the report we send this to the Landlord with a summary of how the visit went, and any concerns or advice as appropriate, which may lead on to other work for us to deal with. The next visit is then diarised for 6 months’ time.
Ann Skelley, Property Management Team Leader, 01952 208740
Dawn Clarke, Lettings Director, 07967 209011